THIS COURSE IS DESIGNED FOR:

• Anyone who wants to learn an effective process to diagnose and uncover all of the key influences that are impacting workplace performance
• Training professionals, Organizational Development professionals and anyone who wish to expand their toolset and experience for the analysis of workplace performance.
• Organizations that want to develop internal capabilities in performance-based analysis

YOU WILL BE ABLE TO:

• Identify high value performance analysis opportunities and align these with the organization's goals and requirements to improve overall workplace performance
• Describe the relationship between key performers and organizational outcomes  
• Use results-based terms to describe & analyze human performance & ID key processes
• Reconcile stakeholders' requests for solutions with real organization goals
• Conduct human performance analysis activities necessary to establish:
  • major outcomes and results
  • key work processes, and
  • key tasks of any job or functional area in an organization
• Identify the influencing factors (i.e. barriers and facilitators) on any performance situation and all factors impacting these influences
• Consolidate data, identify and report-out to the client the appropriate interventions (solutions) and influences for improving overall job performance in any functional area of your org.
• Use the performance analysis tools to improve overall workplace performance in any work environment

COURSE TOPICS INCLUDE:

 Business Analysis

         Module 1: Project Start up

         Module 2: Project Commitment

         Module 3: Organizational Performance Strategy

       Performance Analysis

         Module 4: Performer Selection

         Module 5: Organizational Outcomes Mapping

         Module 6: Outcome Definition

         Module 7:  Manager Interviews

         Module 8:  Performance Gap Assessment

       Key Performer Analysis

         Module 9: Key Process Analysis

         Module 10: Task Definition

         Module 11:  Structured Observations

         Module 12:  Work Process Information Mapping

         Module 13:  Decision Process Tracing

       Influence Analysis

         Module 14: Influence Hypothesis

         Module 15: Workplace/Structural Support Assessment

         Module 16: Learning and Development Assessment

         Module 17: Talent Acquisition Assessment

         Module 18: Managerial and Structural Support Assessment

         Module 19: Personal Motivation Assessment

         Module 20: Technology Assessment

         Module 21: Consolidations and Reporting to Client

LEARNING METHODS:

• Small and large group discussions; individual and small group practical exercises; facilitator presentations; skill practices based on real-life work scenarios.
• Brief individual and team assignments to learn the Performance DNA process and tools
• Interactive team assignments in performance analysis (customized to customer ?real life? situations in on-site applications) 
• Learning how to overcome the challenges in applying this process and conducting analysis and process improvement in your work
• Experienced practitioner and facilitator will show participants how to use these tools (job aids) efficiently and effectively in your own organization.

RECOMMENDED PRIOR COURSES OR EXPERIENCE: 

• Some experience in training, management or instructional design and development

RECOMMENDED FOLLOW-ON COURSES:

• Performance DNA™ Training Design
• Building Performance Based Job Aids