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Our training and consulting services are all performance-focused - based on the internationally recognized Performance DNA™ analysis methodology. From assisting your organization in accomplishing your mission-critical goals to implementing performance capability across a range of solutions including leadership development, performance-based competencies, succession planning changes, or state–of-the-art learning and development, Platinum Performance Group has time-tested tools and the breath of experience to meet your needs where it counts!
Whether your focus is on improving the performance of a single group of job performers, or a multi-departmental program, it's time to get serious about front line performance.
Platinum is a performance improvement consulting and performance-centered design firm. We combine insights about the art of human performance with analytical methods that bring scientific rigor to delivering superior outcomes. Many firms can talk about removing the barriers to performance but, in the end, they have little more than compartmentalized packages or programs to offer. The large strategy consulting firms can help you chart a new direction, but they don’t often get their hands dirty in the day to day challenges of getting you there. Platinum is different.
Platinum Performance Group is a recognized leader in the field of performance improvement. As authors of Performance DNA™ – the analysis
tools used by thousands of Human Performance Improvement (HPI) analysts worldwide – we combine a deep understanding of the factors surrounding performance with years of successful experience identifying and implementing performance improvement solutions for our clients worldwide.
Our approach, blending deep experience and insights with sophisticated analytical methods and diagnostic tools, quickly identifies real barriers to performance and addresses the whole performance picture. We excel in environments where new marketplace realities are calling into question the traditional roles and models for managing and serving customers. In realigning front line jobs with these new realities, we can streamline or clarify roles and responsibilities, provide new tools or job aids, design better user interfaces, compress and improve training, eliminate wasted effort, and better align everyone’s efforts with your business strategy. This is much easier to say than to do. Most approaches to performance improvement champion either the art of human performance (like the interpersonal dimensions of relationships) or the science (like Quality and process-based initiatives or technology solutions). In truth, both matter, but they must be in synch.
Most firms are rooted in only one (whether they know it or not) and diminish or misunderstand the other, ultimately leaving it up to the client to sift through the rhetoric and make sense of it all. This is both damaging and unnecessary and the client pays the price. With extensive business experience and a deep understanding of the realities of performance in the work environment, our services are centered on optimizing human and technology performance for the achievement of organizational goals. Our unique methodology, developed from the foundation of the J. Harless HP model, can be applied across a number of business challenges. We help improve the human capital factors critical to the success of any organization: motivation, environment, training, processes, and integration of organizational and individual goals.
Where technology is a factor, Platinum’s performance-centered design approach is critical to successful development projects. This powerful combination of performance analysis and performance-centered design has been successfully employed in a range of organizations including Microsoft, L.L.Bean, Met P&C, Bell Canada, The National Technical Information Service, Department of the Navy NMC, and the Social Security Administration |
